Terms of Service

1. Provider

velethrion.com, private entrepreneur (PE), EDRPOU 57232012, Business Center Aria, 12 Hlybochytska Street, Kyiv, 04050, Ukraine. contact@velethrion.com, +380 950 922 5409. These details are given before ordering or payment under Law of Ukraine No. 675-VIII of 3 September 2015 'On Electronic Commerce'.

2. Enrolment, price and schedules

Course content, duration, venue and price are shown before you order. Prices are in Ukrainian hryvnia (UAH) and include mandatory fees and taxes. Dates may change with 48 hours' notice; if we cancel, you may take another date or a full refund. The contract is formed on our booking confirmation.

3. Obligations and safety

You must be 18 or older, arrive on time and follow trainer instructions. Training involves hot water, pressurised steam and electrical equipment: never operate machines unsupervised, keep hands clear of steam wands and group heads, and report damage or injury at once. We may exclude anyone creating a safety risk.

4. Cancellation and refunds

• Over 7 days before the start: full refund.
• 7 days to 48 hours before: 50% refund or free transfer.
• Under 48 hours or non-attendance: no refund.

Refunds go to the original payment method within 10 business days; your rights under Law of Ukraine No. 3153-IX of 10 June 2023 'On Consumer Protection' are unaffected.

5. Certificates

Completion certificates are provider documents, not state-recognised education or qualification documents under Law of Ukraine No. 2145-VIII of 5 September 2017 'On Education' or Law of Ukraine No. 103/98-VR of 10 February 1998 'On Vocational (Vocational-Technical) Education'.

6. Contact

Complaints: contact@velethrion.com or +380 950 922 5409; we reply within 10 business days.